Privacy Policy​

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HEYE Capital (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or use our commercial property management and asset advisory services.

We comply with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

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1. Personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.

Depending on your relationship with us, we may collect:

• Your name, contact details and preferred communication language.

• Information about your property ownership, investment objectives and service requirements.

• Information relevant to leases, tenancy applications, guarantees and property transactions.

• Identification documents, where reasonably necessary to verify identity or meet legal requirements.

• Banking, payment and financial information relevant to managing properties and administering accounts.

• Correspondence, enquiries, feedback and records of our dealings with you.

• Technical information about your use of our website, such as your IP address, browser, device and pages visited.

We collect only information reasonably necessary for our business activities or required by law.

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2. How we collect personal information

We generally collect personal information directly from you through website enquiries, emails, telephone calls, meetings, forms, agreements and other communications.

We may also receive information from third parties where relevant to providing our services. These may include property owners, tenants, authorised representatives, referring agents, professional advisers, contractors and publicly available sources.

Where required, we take reasonable steps to explain the circumstances of collection and how your information will be handled.

You may make general enquiries anonymously or using a pseudonym where practicable. However, we may need to identify you to provide services, verify authority or meet legal obligations. If you do not provide information we reasonably need, we may be unable to provide some services.

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3. Why we use personal information

We may use personal information to:

• Respond to enquiries and discuss our services.

• Establish and administer client relationships.

• Provide commercial property management and asset advisory services.

• Manage leases, tenant communications, maintenance and property matters.

• Administer rent, outgoings, payments, accounts and reporting.

• Communicate with authorised representatives and professional advisers.

• Improve our website, services and client experience.

• Send relevant service updates or marketing communications where permitted.

• Meet legal, regulatory, insurance and recordkeeping obligations.

• Resolve complaints, manage disputes and protect our legal rights.

For other purposes, we will obtain your consent where required by law.

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4. Disclosure of personal information

We may disclose personal information where reasonably necessary to deliver our services, including to:

• Our personnel and authorised contractors.

• Property owners, tenants, guarantors and their authorised representatives.

• Maintenance contractors, consultants and other property service providers.

• Accountants, solicitors, insurers and other professional advisers.

• Providers of website hosting, email, cloud storage, property management software and other business systems.

• Government agencies, regulators, courts or other parties where disclosure is required or authorised by law.

We limit disclosures to information relevant to the purpose. We do not sell personal information.

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5. Sensitive information

Sensitive information includes certain information about an individual’s health, racial or ethnic origin, religious beliefs, criminal record and other matters protected by privacy law.

We do not ordinarily require sensitive information to provide our services. If it is reasonably necessary, we will obtain consent unless collection is otherwise permitted or required by law.

Please avoid sending sensitive information unless we have requested it or it is necessary for your enquiry.

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6. Website, cookies and analytics

Our website uses Wix and may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity and improve performance.

These technologies may collect information about your device, browser, IP address and interactions with our website. Some information may identify you or become personal information when combined with other data.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect some website features.

Third-party websites and social media platforms have their own privacy practices. Information you post publicly on those platforms may be visible to others.

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7. Overseas handling of information

Some technology providers we use may store or process personal information outside Australia.

For example, Wix advises that website visitor information may be stored in the United States, Ireland, Israel, South Korea and Taiwan. Locations depend on the services and infrastructure used and may change.

Where we disclose personal information overseas, we take the steps required by applicable Australian privacy law. You may contact us for further information about overseas handling relevant to your dealings with us.

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8. Marketing communications

We may send information about our services, property insights or business updates where permitted by law.

You can opt out of marketing communications using the unsubscribe option in a message or by contacting us. We may still send communications necessary to administer your services or meet legal obligations.

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9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary to provide services, maintain appropriate business records and meet legal obligations. Retention periods vary according to the information and applicable requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

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10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading.

We may need to verify your identity before acting on a request. We will respond within a reasonable period.

We do not charge for making an access or correction request. If a reasonable charge applies to providing access, we will explain it in advance.

If we cannot fulfil a request, we will explain why and outline available complaint options, where required by law.

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11. Privacy enquiries and complaints

To make a privacy enquiry, request access or correction, or lodge a complaint, please contact us at:

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info@heyecapital.com.au

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Please address your enquiry to the Privacy Officer and include enough information for us to understand and respond to your request.

We will investigate privacy complaints and aim to respond within 30 days. If more time is needed, we will let you know.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner where the complaint falls within its jurisdiction:

Website: www.oaic.gov.au

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12. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.

The current version will be published on our website, with the date of its latest update.